Your people decide whether new technology changes how the work gets done.
The investment starts the change. People finish it.
I help leaders mobilize the middle, the managers and team leads who turn a mandate into how work really gets done, through Ownability™ Plans. For the institutions shaping the next generation: government, higher education, the future of work and the policy behind them.
People, process, technology.
Every change now runs on technology. Whether it lasts still runs on people.
Most plans treat technology, process and people as separate workstreams. I focus where they meet: the moment a new system changes how someone does their job. That’s where adoption is won or lost, and it’s where I start, with the people doing the work.
A different way to address it
I measure belief, not just usage.
Before anything else, I find out how much of your adoption is real and how much would disappear if no one required it.
The people doing the work help design it.
Change sticks when people shape it, not when it’s handed to them.
Every step stands on its own.
Start where you need to. Each step has its own outcome and its own return, measured in your numbers.
I stay through the quiet months.
Most adoption fades after launch. That’s when I check whether belief is holding.
Who I work with
Public-sector change has its own rhythm. Leaders turn over, budgets follow the fiscal year, and mandates arrive before people are ready. I built Verity for that reality.
Federal agencies.
Modernization mandates, new platforms, AI guidance. I show whether the change is taking hold beyond the dashboard, and what to secure before the next leadership transition.
State and local government.
Courts, counties, cities and state agencies rolling out new systems with lean teams. I find where the work is stuck and what to fix first.
Nonprofits and mission-driven organizations.
Tight budgets, funder timelines, staff stretched thin. I make sure the tools and programs you invest in become how the work gets done.
How we’ll work together
I start by listening, to you and to the people living the change every day. Together we’ll open the aperture on what’s really happening, then build something that lasts. You’ll have a thinking partner who brings the research and cares just as much about the people.
— Olivia Brice, EdD
How I’m set up
You work with me. I own the outcome. When the work calls for more, like deep expertise in a technology, a sector, data or learning design, I bring in trusted practitioners from my network and lead the team. One accountable lead, the right expertise, nothing extra.
Open the aperture. Make the change last.
Let’s talk about what’s actually happening.